How to Order

Ordering your health care products from My Wise Body NZ is quick & simple. Use the horizontal navigation bar at the top of the page, or the search box to locate the items/categories you’re after and add them to your 'shopping cart'. There’s no obligation to buy until you decide you’re ready ... At that point proceed to ‘checkout’, enter your personal and payment details, and you're away. It’s that easy! Contact Us anytime if you require assistance, click here.

A good place to start is to check out our Top Healing Products section which also includes international best selling books by top authors in the health sector, including Ian Gawler and Katrina Ellis. Also much loved New Zealand and Australian natural health ranges such as Evolu, Trilogy Clinicians, Ethical Nutrients, Blackmores, Thompsons…the list goes on. Whatever you need we hope you can find it at My Wise Body NZ.. Live Well..
How can your prices be so low?

Our prices are low because we buy in bulk, add a razor thin margin, enjoy strong supplier relationships and have a low cost structure. This allows us to offer prices for up to 40% below retailer prices, and pass the savings on to the customer.

Is Shipping really Free?

That's right, all shipping is absolutely free. The only minor excepts are on Wholesale orders, and on some Heavy items. You can read more about Shipping here.

How fast are orders processed & dispatched?

The vast majority of orders are processed and dispatched 'same day'. We will advise you if there is any delay.

What are typical delivery times?

It depends on what you've bought, what country we're shipping from, where we're shipping to and what service you have selected, but here's a rough guide: Regular Mail delivery targets are between 5 & 9 business days to the US, 3-6 to Australia and next day-1 day to NZ; if you have purchased Expedited Shipping, the delivery goal is 4-5 business days to the US, 2-3 to Australia and next day for NZ. We'll send you an e-mail advising further Shipping/Tracking information, including tracking numbers where applicable, allowing you to follow your order online 24/7. Click here to read more information on our Shipping services.

Do I need to sign for my order?

We send Expedited Shipping orders via trackable Courier services, these are 'signature required', please consider this when selecting your delivery address. Regular Mail orders don't require a signature.

How secure is my purchase?

All credit card transactions are safe & secure. We use 128-bit SSL technology supplied by world leading third party payments solution provider MCCo ANZ Bank New Zealand Limited, this means that the connection between your browser and our servers is ‘scrambled’, enabling your credit card details to travel safely across the net. We also accept PayPal, where you can purchase without submitting any personal details.

How secure is my personal information?

The privacy of your customer data, orders and credit cards is important to us here at My Wise Body NZ. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in. Click here to read more about our Security policies.

Our zero-spam privacy guarantee: We hate spam as much as you do! We never sell or disclose your name or e-mail address to third parties.

What’s your delivery guarantee policy?

We 100% guarantee delivery, or your money back. If you do not receive your order within 21 days after shipment, or prior to this you become aware that your shipment has been lost by the carrier, please notify us, and we'll immediately re-ship your order. Incorrect or incomplete shipping information voids this guarantee.

What if I’m not happy with the goods?

We also 100% guarantee all our products*; if you change your mind, aren’t satisfied with the goods, if they are damaged in transit or are faulty on arrival, return them and we’ll replace them or credit you back the entire amount. Please read our Returns page for more details.

Are all your products genuine?

Yes! All of our products are 100% genuine and legitimate, sourced either directly from the manufacturer or their authorised distributor.

Where is My Wise Body NZ based?

We're based in the Auckland, New Zealand, and have warehouse facilities in Gore, New Zealand, some goods may also be shipped from Australia & Singapore.

Want help? Have a suggestion?
Contact us anytime, click here, we'd love to hear from you! We're always available to help you make the best buying decisions you can, and improve your online shopping experience.